Mac Pro - Learning More, Service, and Support

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Learning More, Service, and Support

If your Mac Pro needs service, take it to an Apple Authorized Service Provider (AASP) or
contact Apple for service. You can find more information about your Mac Pro through
online resources, onscreen help, System Information, or Apple Hardware Test.

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Chapter 4

Problem, Meet Solution

Online Resources
For online service and support information, go to Choose
your country from the pop-up menu. You can search the AppleCare Knowledge Base,
check for software updates, or get help from Apple’s discussion boards.

Onscreen Help
You can often find answers to your questions, as well as instructions and
troubleshooting information, in Help Center. In the Finder, choose Help > Help Center.

System Information
To get information about your computer, use System Information. System Information
shows you which hardware and software is installed, the serial number and operating
system version, how much memory is installed, and more. To open System Information,
choose Apple () > About This Mac from the menu bar, and then click More Info.

Apple Hardware Test
You can use Apple Hardware Test to diagnose hardware problems on your Mac Pro.
For more information, see “Checking for a Hardware Problem” on page 91.

AppleCare Service and Support

Your Mac Pro comes with 90 days of technical support and one year of hardware repair
warranty coverage at an Apple Store or an Apple-authorized repair center, such as an
Apple Authorized Service Provider. You can extend your coverage by purchasing the
AppleCare Protection Plan. For information, visit or
visit the website address for your country listed in the table.

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Chapter 4

Problem, Meet Solution

If you need assistance, AppleCare telephone support representatives can help you with
installing and opening applications, and basic troubleshooting. Call the support center
number nearest you (the first 90 days are complimentary). Have the purchase date and
your Mac Pro serial number ready when you call.

Note:  Your 90 days of complimentary telephone support begins on the date of
purchase. Telephone fees may apply.




United States



(61) 1-300-321-456

Canada (English)




(353) 1850 946 191

New Zealand


United Kingdom

(44) 0844 209 0611

Telephone numbers are subject to change, and local and national telephone rates may
apply. A complete list is available on the web:

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Chapter 4

Problem, Meet Solution